This annual report highlights an extensive list of projects and services carried out by the team at Glasgow North West Citizens Advice Bureau (GNWCAB) during 2023/24, and demonstrates the significant impact our work has in our local community and beyond.

For the annual report last year, I wrote 'Operating during the ongoing cost of living crisis, the need for our support and services has never been greater' and a year on this remains true. Our amazing team, under often very challenging circumstances, provides an excellent service for the Glasgow North West community and beyond - and of that, we are very proud.

Even so, that demand continues to exceed our capacity, and we recognise that this will continue in the months and years ahead. Coupled with our increasing costs, and a very challenging local and national fiscal context, this requires an increasing focus on diversifying and adding to our existing funding streams.

This annual report confirms that, over the last year, we have provided support for over 5000 clients across North West Glasgow. This support is wide ranging, and we continue to witness acute levels of worry and distress in those we serve. We know that this impacts on the welfare of our team, so staff welfare and support remains an important priority for us.

I would like to record, on behalf of the Board, our thanks to Alana, our Chief Executive, and the Glasgow North West CAB team. They care deeply about the local community, and are committed to providing high quality advice and support – often going above and beyond to do this. We owe an enormous thanks to our funders, stakeholders and partners – Glasgow North West CAB is a true model of community partnership – and without this partnership we could not provide the range and quality of services we do. Our elected members, MPs, MSPS and Councillors provide a high level of support and advocacy, for which we are immensely grateful.

It is a privilege and pleasure to be the Chair of GNWCAB, and to be part of a strong and supportive Board. We look forward to continuing this important work in the year ahead.